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Frequently Ask Questions
Your
complete satisfaction with our product
and service is important to us. With
this in mind we have compiled
information from frequently asked
questions from customers just like you!
BENEFITS
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GENERAL INFO
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GLOSSARY OF TERMS
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ORDERING
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PRINTING
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SHIPPING
TECHNICAL
ISSUES
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VERSE SELECTIONS
Excellent Quality Printing
Finest
Papers
"Online
Proof" System
-
Choice of Ink Colors
-
Choice of Lettering Style, Font Size
- See
Typeset Copy of Item
Quick
Turnaround Time (Most items in 24 - 48
Hours)
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BENEFITS
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GENERAL INFO
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GLOSSARY OF TERMS
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ORDERING
w
PRINTING
w
SHIPPING
TECHNICAL
ISSUES
w
VERSE SELECTIONS
Catalog
Requests We do not produce mail-order
catalogs. See "Samples".
Foreign Languages We can print
foreign languages when the letters are
from the English alphabet. In addition,
we offer Spanish verses for wedding and
Quince Años ensembles.
Printing Limitations Carlson Craft
reserves the right to refuse to print
any copy that may be considered
harassing, profane or abusive in nature.
Returns We do our best to make sure
each item is shipped exactly as it is
ordered. Please contact us as soon as
possible if you have a concern with your
order.
Samples Find the invitation you are
interested in and click on the image.
Click on "request a sample" link located
top right of large view of image.
Security We use “VeriSign,” the
industry standard to provide protection
for your credit card information. Your
credit card number will be encrypted for
safe transmission. We DO NOT store your
credit card number after your order has
been completed. You will need to
re-enter your credit card every time you
make a purchase. Your privacy is
respected.
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BENEFITS
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GENERAL INFO
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GLOSSARY OF TERMS
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ORDERING
w
PRINTING
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SHIPPING
TECHNICAL
ISSUES
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VERSE SELECTIONS
Blind
Embossing Blind embossing is a
printing method where an image is
pressed into paper resulting in a raised
design. The embossing is termed “blind”
because the design is formed without ink
or foil. (Debossing is an image stamped
onto paper or a napkin without ink or
foil; it appears “indented.”)
Bright White This shade is the
ultimate in white, very crisp, pure and
bright!
Card
Invitation cards do not fold, your
wording is printed on the front.
Deckle Edge An uneven, feathery edge
on a piece of paper is called a deckle
edge. This edge is most commonly found
on parchment invitations; however, other
papers may also have deckle edges and
will be noted in descriptions.
Die-Cutting The process of using
sharp metal rules to cut shapes and
designs into paper. Die-cutting includes
cutout shapes and sculpted edges.
Double Envelopes The traditional set
of two envelopes is used with formal
invitations and announcements. The outer
envelope is addressed to the guest and
may have your (the sender’s) address
printed on the back flap. The inner
envelope, with the invitation and
enclosures is enclosed inside the outer
envelope. The inner envelope carries
only the guests’ names. The inner
envelope is available with a
coordinating liner; it is not gummed and
is not sealed.
Ecru
This color is a warm creamy beige.
Embossing Embossing is like blind
embossing above, only this type of
printing uses ink or foil on the raised
area to add drama and dimension.
Foil
Stamping This effect is achieved
when colored foil is hot-stamped onto
paper (perhaps a Christmas card) or
accessory items, such as napkins.
Folder Invitation folders are folded
once, either to create a top or side
fold. Your wording is printed on the
front.
French-Fold A sheet of paper folded
twice to create a four-paneled
invitation is considered French-folded.
This fold is most common with parchment
invitations.
Layers This term indicates layers of
paper tied or glued together. If the top
layer is translucent and the lower is
decorative paper, you’ll see a muted
version of the lower layer through the
translucent top.
Liners This term refers to the
decorative paper used to line the inside
of an inner envelope or a single
envelope.
Panel
A panel is the center section of your
invitation “framed” by a raised area of
paper. It also refers to pages facing
each other. For example, a tri-fold
invitation when opened fully, has a
left, middle and right panel.
Parchment This translucent paper is
made to look like original parchment.
This distinctive paper adds a softening
effect to any invitation.
Pearlize The process that applies a
luminous pearl-like finish to part of an
invitation, usually to an embossed
design, is called pearlizing.
Short-Fold A short-fold is created
when a sheet of paper is folded once,
not exactly in half, forming an
invitation with a short front panel and
longer back panel.
Thermography This type of printing
is created by adding a resin powder to
wet ink, which when heated, creates a
raised surface.
Tri-Fold A tri-fold is created when
a sheet of paper is folded twice to form
a three-paneled invitation. Both outside
panels are folded inward to cover the
center panel.
Vellum Vellum is a paper with a
rich, smooth finish.
White
This shade is a soft white, like
wedding gowns. It is a delicate hue.
Z-Fold A z-fold is created when a
sheet of paper is folded twice in
accordion fashion to form a
three-paneled invitation.
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BENEFITS
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GENERAL INFO
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GLOSSARY OF TERMS
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ORDERING
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PRINTING
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SHIPPING
TECHNICAL
ISSUES
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VERSE SELECTIONS
Checking Order Status Simply click
on the “Order Status/Reorder” link on
the home page. You will need your
confirmation number and zip code to
recall your order. The status of your
order will be displayed. If your order
has shipped, you will be able to track
it online.
Making Changes If you’ve sent your
order and you’ve found you’ve made a
mistake, please call us immediately. We
will confirm the status of your order,
and will let you know if a change can be
made. Please note additional fees may be
required to stop your order to make a
change. We encourage you to look over
your order very carefully before sending
it to avoid the cost of having it
reprinted.
Order
Cancellation $10.00 Service fee on
canceling your order. If order has
already been printed you will be charged
full price of order.
Ordering More Contact us immediately
if you discover you need to increase the
quantity. We will try to catch the order
before it’s printed. The price for an
additional 25 is always a better value
than a new order for 25. Consider
ordering an extra 25 in case of mistakes
or last minute additions. If your order
cannot be stopped before it is printed,
we will notify you, and you will be
charged the new order price.
Payment We accept major credit cards
and Paypal. Payment is due at the time
your order is placed. You may be billed
a U.S. dollars sales tax on your final
invoice total depending on the state you
are in.
Reorders To place a reorder, please
select the “Order Status/Reorder” link
on the home page. You will need your
confirmation number and zip code to
recall your previous order. You can make
the changes you want by editing your
order and resubmitting it.
Rushes Because our production time
is so fast, we are unable to rush your
order once it is in-house. However, we
suggest you choose an expedited shipping
method on the shipping screen to ensure
the quickest delivery.
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BENEFITS
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GENERAL INFO
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GLOSSARY OF TERMS
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ORDERING
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PRINTING
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SHIPPING
TECHNICAL
ISSUES
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VERSE SELECTIONS
Most of
our personalized paper products are
printed using thermography, which is a
process which provides a beautiful
raised lettering effect. Envelope flaps
and holiday cards are flat printed. Foil
stamping is an option for some holiday
cards and many accessory items.
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BENEFITS
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GENERAL INFO
w
GLOSSARY OF TERMS
w
ORDERING
w
PRINTING
w
SHIPPING
TECHNICAL
ISSUES
w
VERSE SELECTIONS
Wedding
Invitations, stationery, anniversary
products, baby products, greeting cards
and special occasion invitations will
ship in
~24 - 48
Hours International Shipping We do
provide international shipping to
countries serviced by UPS. You may
select the Shipping link from main menu
for a complete listing of the countries.
Charges are based on weight and
destination.
NOTE:
Most orders are shipped UPS Ground
Service. Be sure to add on the
appropriate shipping time (2-7 days)
based on your location and shipping
service level. For an expedited shipping
service, please indicate method on
shipping screen.
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BENEFITS
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GENERAL INFO
w
GLOSSARY OF TERMS
w
ORDERING
w
PRINTING
w
SHIPPING
TECHNICAL
ISSUES
w
VERSE SELECTIONS
Access Code When an access code
appears, it helps us know where you are
ordering from.
Frozen Computer / Machine Errors If
your machine locks up, you might try to
refresh or reload your page. If problems
persist, please contact us so we can be
of assistance. If you are in the middle
of the ordering process and you freeze
up, you’ll need to retype and resubmit
your order.
Sequence Errors If you receive a
sequence error while processing your
request, it is most likely due to using
your browser’s back and/or forward
buttons. It is important to use the site
navigation buttons, such as edit and
continue. If problems persist, please
contact us.
BENEFITS
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GENERAL INFO
w
GLOSSARY OF TERMS
w
ORDERING
w
PRINTING
w
SHIPPING
TECHNICAL ISSUES
w
VERSE SELECTIONS
See the
"Verse" link on your navigation bar for
a large selection of wording options.
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on each secure page.